Published by Chris Winfield-Blum 1 month ago
For those organisations that are looking to offshore operational functions, there are a number of paths that you can take.
If you are looking to build a large team, you may look to rent your own space, hire local operational, IT, finance, human resources and administrative staff and then likely place expat resources to set up and manage the operations.
Alternatively, you can partner with a BPO provider for your office, finance, HR, IT and administrative functions and instead focus on hiring the right people to best serve your customers.
When Change Fox founder, Chris Winfield-Blum, was tasked with setting up his first team while he was the COO of an SME software provider, he took the latter approach. It was the challenges he faced through this process, as well as the people that he met and the impact that he had on their lives that inspired Change Fox in the first place. It was obvious to him that there were things that BPO providers did great, but there were some things that they were just not in a position to do effectively, and this leads into the topic of reasons why you should engage with an offshoring consultant/specialist or consulting firm such as Change Fox.
There are different types of offshoring advisors or consultants in the market ranging from BPO tours and introduction services to more integrated approaches, such as Change Fox, that aims to get you up and running effectively and then integrates with your business through an ongoing engagement in a staff and team management/advisory capacity.
Offshoring consultants will have much more exposure to the many BPO providers in the market and should be able to recommend those that are a good strategic and operational fit.
A good consultant will be able to answer the following questions for you;
A quick note, you should absolutely ask about any "arrangements" or "relationships" between the consultant and the BPO providers they are introducing you too. Many offer introduction payments that may encourage one BPO being presented over another and I've even heard about tours that culminate in an introduction to their own BPO centres.
Consultants who exit the engagement after the BPO Provider has been
selected will not be able to provide the additional benefits listed below
Given their history of working with many organisations, offshoring consultants have the unique expertise associated with building and managing offshored teams successfully. They will be able to provide input to your current processes and areas of needed improvement to effectively manage an offshored team and their day-to-day work.
An effective offshoring consultant will be able to answer these questions too;
As stated previously, many BPO providers do a great job in relation to their operations; HR, IT and administration but they, obviously, have a focus on operational factors that while critical, do not necessarily have significant value-add to your team or organisation.
Offshoring consultants who engage on an ongoing basis, on the other hand, need not worry about those day-to-day operational factors (unless something is really wrong!), and can, if they are any good, focus on how to instil continuous improvement principles to not only improve your offshored team and their outcomes, but your organisation as a whole.
A worthwhile offshoring consultant will be able to answer these questions in their sleep;
Again, offshoring consultants that stay actively engaged with your organisation and the offshored team are able to apply strategic human resources management principles to increase staff retention rates.
Change Fox, for example, utilises community managers that will engage regularly with your staff and provide regular feedback to both the chosen BPO provider and your organisation.
They will work with your organisation to define development plans and actively seek input from your team on their progress towards reaching the agreed organisational, team and personal objectives.
A superstar offshoring consultant will be able to answer these questions without blinking an eye;
Offshoring consultants and their community managers that are visible and accessible to your offshored team have the ability to drive positive team culture by reinforcing defined organisational culture and team values.
We are able to execute on your initiatives on your behalf such as team events, corporate apparel distribution and even weekly treats like fruit baskets. May not sound like much but it can really make a difference to team satisfaction knowing they're being thought of and treated well by their organisation.
The team at Change Fox will be able to answer these questions for you at any time;
It may seem odd to consider that by engaging with a consultant you can reduce your overall offshoring costs but with the value that Change Fox can add to your organisation we are confident that you will agree.
Other than the overall strategic and managerial expertise that you will get access to when engaging with Change Fox, you will also be able to reduce costs by;
To make things even better, it's never a bad time to engage with an offshoring consultant/specialist or firm like Change Fox!
We would love to hear about your organisation and their goals! We can then discuss how offshoring can help you achieve success!