Account Manager

 

WITH CHANGE FOX

Are you seeking to manage your existing customers without detracting from inbound and outbound sales activities?

role notes & useful statistics

Customer / Supplier Exposure

80% of the role is customer exposed

Engagement with customers in relation to tracking their satisfaction.

English Proficiency Requirement

80% Difficulty

Being able to understand, write and speak English is important to this role

Internal Communications

50% Difficulty

Tasks tend to be routine and largely independant. Communications can be achieved through electronic collaboration tools or phone as required.

Talent Availability

90% Difficulty

Many resources are available to fulfil this role

Domain Knowledge Requirement

15% Difficulty

Product or service-specific domain knowledge is able to be trained

Ease of Measurement

85% Difficulty

Tasks are usually easily measurable and correctness is traceable

Overview

An offshored account manager will be able to do the majority of tasks conducted by internal resources.

Specific responsibilities would be identified as part of the recruitment of your new staff member.

Why Offshore This Function?

  • Your organisation has and is growing and the day-to-day management of your existing customers have become a burden to local staff
  • Internal promotion or turnover has created resource capacity issues 

 

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