Team Leaders

 

WITH CHANGE FOX

Are you looking for inspirational leaders to guide and support your technical or operational team members?

role notes & useful statistics

Customer / Supplier Exposure

90% of the role is customer exposed

High levels of customer and/or supplier exposure with external projects

English Proficiency Requirement

80% Difficulty

Being able to understand, write and speak English is important to this role as they will likely be the point of escalation for customers

Internal Communications

70% Difficulty

A system for communicating tasks and requirements should be put in place, however, by its nature, this role will include ad-hoc tasks regularly

Talent Availability

80% Difficulty

Many qualified resources are available to fulfil this role

Domain Knowledge Requirement

80% Difficulty

Significant customer specific domain knowledge is required

Ease of Measurement

80% Difficulty

Tasks are easily measurable and correctness is traceable

Overview

Offshored team leaders will be able to provide guidance, direction and motivation to your operational teams.

Don't forget that as part of a Change Fox support and management plan, your teams will have access to our professional leadership and guidance.

Specific responsibilities would be identified as part of the recruitment of your new staff member as well as any certification requirements.

Why Offshore This Function?

  • Your organisation has and is growing and the day-to-day leadership requirements are not being met
  • You are seeking to provide more senior resources to your offshored teams
  • Internal promotion or turnover has created resource capacity issues

Top 5 Responsibilities

  • Informal and formal reviews with staff
  • Recommendations on training and education
  • Guidance on technical and operational issues that are affecting customers
  • Provide feedback to leadership group about staff performance and recommendations
  • Be a strong customer and business advocate

 


 

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