Telemarketer

 

WITH CHANGE FOX

Are you looking to add a cost-effective telemarketing channel to your sales strategy?

role notes & useful statistics

Customer / Supplier Exposure

70% of the role is customer exposed

Engagement with prospects and customers in relation to campaigns.

English Proficiency Requirement

90% Difficulty

Being able to understand, write and speak English is important to this role

Internal Communications

70% Difficulty

A system for communicating tasks and requirements should be put in place, however, by its nature, this role will include ad-hoc tasks regularly

Talent Availability

90% Difficulty

Many resources are available to fulfil this role

Domain Knowledge Requirement

80% Difficulty

A significant amount of market and domain knowledge is required

Ease of Measurement

85% Difficulty

Tasks are usually easily measurable and correctness is traceable

Overview

An offshored telemarketer will be able to do the majority of tasks conducted by internal resources or external telemarketing firms.

Specific responsibilities would be identified as part of the recruitment of your new staff member as well as any certification requirements.

Why Offshore This Function?

  • Your organisation has and is growing and the day-to-day telemarketing requirements have become a burden to local staff
  • You are using expensive external telemarketing services
  • Internal promotion or turnover has created resource capacity issues

Top 4 Responsibilities

  • Influences customers or prospects to purchase products or services by following a prepared scripts
  • Completes orders by recording names, addresses, and purchases; referring orders for filling
  • Keep internal databases up-to-date
  • Provide call reports and statistics as required

 


 

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