An offshored account manager will be able to do the majority of tasks conducted by internal resources.
Specific responsibilities would be identified as part of the recruitment of your new staff member.
Why Offshore This Function?
- Your organisation has and is growing and the day-to-day management of your existing customers have become a burden to local staff
- Internal promotion or turnover has created resource capacity issues
Role Notes & Ratings
Depending on the role that you are offshoring there are considerations that you should be aware from. The below is an evaluation of key aspect of an offshored position based on our experiences in the industry
Customer / Supplier Exposure
Engagement with customers in relation to tracking their satisfaction.
English proficiency requirement
Being able to understand, write and speak English is important to this role
Tasks tend to be routine and largely independant. Communications can be achieved through electronic collaboration tools or phone as required.
Many resources are available to fulfil this role
Domain knowledge requirement
Product or service-specific domain knowledge is able to be trained
Tasks are usually easily measurable and correctness is traceable
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