Are you looking for dedicated helpdesk support officers who will monitor and take ownership of your customer's experience?
Change Fox will step you through our five step offshoring process to define your requirement, design your processes, match you to appropriate suppliers, guide your recruitment and then manage and grow your team into the future.
An offshored helpdesk support resource will be able to do the majority of tasks conducted by internal resources in relation to providing all levels of support to your customers. The higher the level of support required though, the more focus on delivering training, documentation and repeatable processes to the team.
Specific responsibilities would be identified as part of the recruitment of your new staff member as well as any certification requirements.