Better offshoring results

We help fast-growing companies grow even faster by providing them with offshoring experts who are smart, hard working and understand how to build great teams.

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Why Change Fox

We have the experience and expertise your organisation needs to successfully deliver offshoring initiatives that will help you to achieve your growth targets, deliver better services and products to your customers and realise the vision you have for your business and its future.

Let's talk today about working with you to; define your requirement, design and implement best practice processes, match you to appropriate suppliers, guide your recruitment and then manage, grow and retain your exciting new team into the future.

Three reasons your organization should engage with Change Fox;

    We have implemented offshoring teams successfully for years, we’re really good at it too!
    We have helped small business and multinational enterprises alike, we bring that knowledge to you
    We have a proven history of leadership, and it’s a value instilled in our community members

How we can help you

Offshoring can be daunting but at Change Fox we have developed a 5 step process for successful offshoring initiatives.

Readiness Check

We argue that the hardest part of offshoring is ensuring your organisation and its processes are ready. The readiness check will give you perspective and the reality of your organisations current state. Further, you will be provided with a clearly defined plan of action that is designed to ensure the success of the offshoring initiative.

Process Design

Once we understand your risks we will recommend and facilitate change to achieve the best results from your offshoring initiatives. The scope of these projects could range from minor process or organisational structure recommendations, or new systems for increased collaboration and visibility across the business.

Supplier Setup

Different operational functions have different requirements, whether that be timezone coverage, required hours or job responsibilities. These attributes may mean a different supplier type or location, but rest assured, we will be able to provide you with recommendations and introductions to ensure that you are engaging with an appropriate supplier.


It is critical to not only hire for the right capabilities but also cultural fit to your organisation. We recognise this and will take the time to understand your business culture and provide our expertise through the recruitment process. We aim to introduce amazing people to our clients and the Change Fox Community.

Support & Management

We offer a range of support and management functions that aims to retain your staff longer and add a positive point of differentiation between your organisation and other organisations actively recruiting. The Change Fox Community is central to this, creating an environment where customers, staff and suppliers can engage and communicate openly.

We also provide a number of business and managerial advisory services that leverage off our team building, management and business experience. Additionally Change Fox offers services for organisations that have existing offshored teams that are perceived to be under-performing; developing and guiding you through the execution of our action plan to get better results for your business.

Do you believe that your offshore team can perform more effectively? Maybe it's time for an offshoring health check to evaluate and provide actionable recommendations.

FREE DOWNLOAD SWOT Analysis for BPO Providers

This SWOT analysis has been constructed based on research conducted by Change Fox that included interviews and surveys with; BPO providers, their HR teams and placed staff, and is meant to be used to challenge the status quo within the industry by encouraging discussion and action.

Change Fox Community

The Change Fox vision is; to inspire and create positive change for the fox community by; increasing the success rate of offshoring initiatives by executing clever, proven, innovative and reproducible processes; improving team culture and increasing staff retention by building a community of motivated, inspired and delighted foxes

Being a part of this community means being a part of something special, an extended family that work together and support each other as we all succeed together. The community encompasses the shared values and goals of our customers, staff and suppliers and aims to build trust and loyalty in each other, while improving the lives of all those involved.

Below are a handful of the features of the Change Fox Community;

Team & Culture Building

Sometimes it is the little things that matter, and we do those exceptionally well, but that does not mean we forget the big, exciting things. We focus on ensuring a positive, productive and fun culture across the community with regular team and community events.

Proactive Staff & Supplier Management

We utilise continuous feedback and improvement principles to identify and rectify concerns before they become issues. The approaches used are respectful of cultural differences while getting the best outcomes for our customers and their staff.


Community Portal

The community portal creates a shared space that includes continuous feedback & improvement modules as well as staff achievements, calendars and social integration. Once you appreciate the power of this visibility you can even bring your other staff into the portal!




Struggling with the complexities of an offshoring initiative?

published by Chris Winfield-Blum 1 week ago

Let's Talk

We’ll ask you about your business and see if we can help you build your offshored team faster and more cost effectively.

Level 3 East, 50 Grenfell St,

+61 8 7200 0369