We provide consulting services to organisations seeking to realise competitive advantage through the building of offshored teams while also working directly with business process outsourcing providers and their executives to facilitate strategic change in areas including strategic human resource management, leadership and organisational growth.
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We have the experience and expertise your organisation needs to successfully and effectively deliver offshoring initiatives and services that will help you to achieve your growth targets, deliver better services and products to your customers and realise the vision you have for your business and its future.
Let's talk today about working with you and your team to; understand your challenges, define your needs, design and implement best practice processes.
Three reasons your organization should engage with Change Fox;
We have the experience and expertise your organisation needs to successfully and effectively deliver offshoring initiatives and services that will help you to achieve your growth targets, deliver better services and products to your customers and realise the vision you have for your business and its future.
Our customers are organisations seeking to gain competitive advantage and realise significant growth and success through the implementation, integration and ongoing management of effective offshored staff
Our staff and job seekers are those special candidates who want to achieve personal and professional success by being part of the Change Fox community and adding real value to the organisations that they are placed
BPO Providers part of our environment have been screened and validated as providing exceptional service to their customers and supporting offshoring initiatives through HR, IT and administrative support
Organisations, executives and managers arrive at the conclusion that offshoring is worth exploring for a handful of reasons including just to name a few;
This journey can be a challenging one with available information being heavily geared towards specific providers in the market and sometimes lacking clear and most importantly realistic steps for building successful teams in an offshored environment. Change Fox is unique in that they not only have experience as a customer to the BPO industry but have also worked with BPO providers to improve their services and offerings to break the "numbers game" related to high industry turn-over rates.
This checklist is really important to us, so that you as a future customer, has clear expectations and understands your role in executing an effective offshoring initiative;
Offshoring can be daunting but at Change Fox we have developed a 5 step process for successful offshoring initiatives.
We argue that the hardest part of offshoring is ensuring your organisation and its processes are ready. The readiness check will give you perspective and the reality of your organisations current state. Further, you will be provided with a clearly defined plan of action that is designed to ensure the success of the offshoring initiative.
Once we understand your risks we will recommend and facilitate change to achieve the best results from your offshoring initiatives. The scope of these projects could range from minor process or organisational structure recommendations, or new systems for increased collaboration and visibility across the business.
Different operational functions have different requirements, whether that be timezone coverage, required hours or job responsibilities. These attributes may mean a different supplier type or location, but rest assured, we will be able to provide you with recommendations and introductions to ensure that you are engaging with an appropriate supplier.
It is critical to not only hire for the right capabilities but also cultural fit to your organisation. We recognise this and will take the time to understand your business culture and provide our expertise through the recruitment process. We aim to introduce amazing people to our clients and the Change Fox Community.
We offer a range of support and management functions that aims to retain your staff longer and add a positive point of differentiation between your organisation and other organisations actively recruiting. The Change Fox Community is central to this, creating an environment where customers, staff and suppliers can engage and communicate openly.
We also provide a number of business and managerial advisory services that leverage off our team building, management and business experience. Additionally Change Fox offers services for organisations that have existing offshored teams that are perceived to be under-performing; developing and guiding you through the execution of our action plan to get better results for your business.
The below is a sample of operational roles that can and have been offshored successfully
Are you looking for that top gun programmer for your Microsoft C# project?
Are you looking for dedicated helpdesk support officers who will monitor and take ownership of your customer's experience?
Are you looking for an innovative Javascript programmer to further develop your AngularJS, NodeJS or React JS project?
Are you looking for inspirational leaders to guide and support your technical or operational team members?
Are you looking for a new team member to test, validate and authorise software projects?
Are you looking for help with your administrative tasks like emails, appointments and travel arrangements?
Do you have an offshored team already? Do you believe your offshored team can perform more effectively? Maybe it's time for an offshoring health check to evaluate and provide actionable recommendations.
The Change Fox vision is; to inspire and create positive change for the fox community by; increasing the success rate of offshoring initiatives by executing clever, proven , innovative and reproducible processes; improving team culture and increasing staff retention by building a community of motivated, inspired and delighted foxes
Being a part of this community means being a part of something special, an extended family that work together and support each other as we all succeed together. The community encompasses the shared values and goals of our customers, staff and suppliers and aims to build trust and loyalty in each other, while improving the lives of all those involved.
Below are a handful of the features of the Change Fox Community;
Sometimes it is the little things that matter, and we do those exceptionally well, but that does not mean we forget the big, exciting things. We focus on ensuring a positive, productive and fun culture across the community with regular team and community events.
We utilise continuous feedback and improvement principles to identify and rectify concerns before they become issues. The approaches used are respectful of cultural differences while getting the best outcomes for our customers and their staff.
The community portal creates a shared space that includes continuous feedback & improvement modules as well as staff achievements, calendars and social integration. Once you appreciate the power of this visibility you can even bring your other staff into the portal!
We strive to hire exceptionally special staff for our customers who will be dedicated, valuable, long-term team and community members. We encourage participation in our social and professional events and aim to drive continuous improvement throughout our community by sharing ideas, innovative thought and experiences.
We are also always seeking to grow our network of leadership and managerial talent, even when we are not actively hiring for those positions, so if that sounds like you please don't hesitate to contact us today!
As well as seeking quality offshoring and BPO providers to partner with, Change Fox also offers consulting services direct to BPO providers with a focus on strategic planning and execution of innovative approaches to exceeding customer expectations.
Our team have both used BPO providers and partnered with them, so we understand what it takes to build relationships that are mutually beneficial while driving continuous improvement throughout the Change Fox environment.
Change Fox has a unique position where they have been both prospect, customer and partner with a number of BPO Providers and can add strategically important perspective to your planning and business development
For BPO providers or customers involved in complex offshoring initiatives, a strategic implementation partnership is a great way to leverage our experience with hands-on readiness checks, process design and setup.
We are very passionate about what we do and if you would like to meet for a coffee and a chat to discuss your organisation and the potential to grow through offshoring then please contact us today!
We have years of experience working with small to large enterprises and can work with your team to facilitate strategic management workshops or provide specific feedback and advice on how to achieve your organisations goals and objectives
We have years of experience working within the information technology and software development industries and can be a valuable member of your advisory board, providing input into your strategically significant projects and initiatives.
We can work with your organisation to develop and integrate your strategic human resources plans that will speed up your growth strategies through proven performance management and hiring solutions.
This SWOT analysis has been constructed based on research conducted by Change Fox that included interviews and surveys with; BPO providers, their HR teams and placed staff, and is meant to be used to challenge the status quo within the industry by encouraging discussion and action.
We’ll ask you about your business and see if we can help you build your offshored team faster and more cost effectively.
