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We provide consulting services to organisations and bpo providers seeking to realise competitive advantage through the building or successful implementation of offshored teams. Additionally we work closely with our community members to achieve their organisational, professional and personal visions.
We have the experience and expertise your organisation needs to successfully and effectively deliver offshoring initiatives and services that will help you to achieve your growth targets, deliver better services and products to your customers and realise the vision you have for your business and its future.
Which is to inspire and create positive change for the fox community by; increasing the success rate of offshoring initiatives by executing clever, proven, innovative and reproducible processes and; improving team culture and staff retention by building a community of motivated, inspired and delighted foxes.
We have successfully implemented offshoring teams successfully for years and have a tremendous track record of retaining the best talent across our teams.
We have helped small business and multinational enterprises alike with our combination of business acumen & academic knowledge, we bring is all to you and your team.
One of the hardest parts of offshoring is ensuring your organisation and its processes are ready. The readiness check will give you perspective and the reality of your organisations' current state. Further, you will be provided with a clearly defined plan of action that is designed to ensure the success of the offshoring initiative.
Once we understand your risks we will recommend and facilitate change to achieve the best results from your offshoring initiatives. The scope of these projects could range from minor process changes or organisational structure recommendations, or new systems for increased collaboration and visibility across the business.
Different operational functions have different requirements, whether that be timezone coverage, required hours or job responsibilities. These attributes may lead your project to a different supplier and we will be able to provide you with recommendations and introductions to ensure that you are engaging with the best supplier for your requirements.
It is critical to not only hire for the right capabilities but also cultural fit to your organisation. We recognise this and will take the time to understand your business culture and provide our expertise through the team building process. We introduce amazing people to our clients and the Change Fox Community.
We offer a range of management & retention programs that all focus on the retention of your staff and add a positive point of differentiation between your organisation and other organisations actively recruiting. The Change Fox Community is central to this, creating an environment where customers, staff and providers can engage and communicate openly.
Do you have an offshored team already? Do you believe your offshored team can perform more effectively? Are you experiencing high turnover rates in your team?
If any of the above is true, then it is certainly time for an offshoring health check to evaluate how your organisation is executing on their offshoring initiative and provide actionable recommendations.
For BPO providers or customers involved in complex offshoring initiatives, a strategic implementation partnership is a great way to leverage our experience with hands-on readiness checks, process design and setup.
We are very passionate about what we do and if you would like to meet for a coffee and a chat to discuss your organisation and discuss strategies to achieve competitive advantage, we are always looking for an excuse to have a coffee
We have years of experience working with small to large enterprises and can work with your team to facilitate strategic management workshops or provide specific feedback and advice on how to achieve your organisations goals and objectives
Professional and team development should be a priority for any effective, forward thinking and innovative organisation and through our leadership & team training services you have the opportunity to develop your team through structured and repeatable training sessions.
This SWOT analysis has been constructed based on research conducted by Change Fox that included interviews and surveys with; BPO providers, their HR teams and placed staff, and is meant to be used to challenge the status quo within the industry by encouraging discussion and action.
We provide coaching and mentoring to our community leaders and would be happy to talk to anybody looking to develop those skills for their own careers.
Getting your resume right is important when you're looking for new opportunities. We see hundreds or stock standard resumes based on the same boring templates and it gets tiresome, believe us. We can give you feedback on your resume and show you how to stand out in the pile of applicants.
Having Change Fox as a partner has not only helped us to target additional verticals but work more effectively through the advisory services they offer. Strongly recommend contacting them today for a chat!
Solutions-101
Change Fox does not only offer quick solutions, but also effective frameworks for offshore teams ensuring operational efficiency at all fronts. They are able to pinpoint problem areas and convert them to opportunities by setting up Agile-based processes and added value services guaranteed to satisfy both employees and the clients.
DP World
Having Change Fox there to guide me on constructing & providing feedback to my company helped me to progress my career through an actionable development plan.
Undisclosed US based company
The guidance, support and mentoring provided by our community manager has been exceptional. I always look forward to our monthly coffee & chat!
Acumen Data
Immediately, I was impressed with how Change Fox conducted the interview. They steered away from the traditional way of assessing an applicant and had integrated a better, good-natured way of evaluating potential and capabilities. Working with them for months, I appreciated their constant willingness to share and help the team to work cohesively.
Graycorp Pty Ltd
Change Fox has a great understanding culturally which was crucial to their teams success. Combined with a determined focus on developing teams through personal mentoring, structured training and strong project management skills their implementations have been first class.
EMAPTA Offshore Staffing
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